At CheerPro we have a minimum age requirement of 5 years old. We do however try to have PreK classes available for those who do not reach the age requirement.

Please refer to our skills guideline page! If you are still uncertain about placement, please reach out to our admin team for further assistance!

If the class you want to enroll in is full, you can join the waitlist for that class! However we encourage you to sign up for another class in the meantime, so your athlete remains active!

 Open Enrollment begins the 3rd Thursday of each month! You can also enroll throughout the month whenever openings are available. Simply check the Parent Portal for current class availability.

In Order to drop your athlete from their class, you must submit a drop request BEFORE the 15th of the month prior to the one you would like to drop. If a drop request is submitted after the 15th, your athlete will still have access to their class for the following month. 

 Private Lessons can be booked directly through the Parent Portal!

1. Log in and select “Appointments” under “Looking for Activities?”
2. Select the Private Lesson type and Coach you want.
3. Select your athlete and choose the Coach from the drop-down menu.
4. Choose an available date and time.
5. Add to Cart and check out immediately to secure your booking!

Private Lesson appointments are not officially secured until checkout is completed.

Reserved Private Lessons are NOT currently being offered. Please book Appointment Private Lessons through the Parent Portal.

Appointment Private Lessons give you the flexibility to choose:

• 1-on-1, 2-on-1, 3-on-1, or 4-on-1 lessons
• 30-minute or 1-hour lessons
• Your preferred Coach, date, and available time

Simply log in to the Parent Portal and select “Appointments” to view available options.

Both RESERVED and APPOINTMENT Private Lessons require cancellation through the Parent Portal at least 48 hours before the scheduled lesson.

The applicable account credit remains available according to CheerPro’s private lesson policies.

The account credit is forfeited. As a courtesy, the athlete may attend an Open Makeup Class instead. Private lessons are not eligible for Skilled Makeup Classes. 

Parents should always keep sick athletes home when they are experiencing symptoms. If your athlete shows signs of illness while at CheerPro, CheerPro staff may dismiss the athlete from class for the day to help protect the health of our athletes and staff. If an athlete is dismissed by CheerPro staff due to illness, they may enroll in an eligible makeup class.

CheerPro enrollment is a commitment to attend scheduled classes and private lessons. Because classes and private lessons have different policies, please review the information below.

CheerPro offers two makeup options:

1). SKILLED MAKEUP CLASS
A one-time makeup in another regularly scheduled Weekly SKILL Class of the same skill level, when space is available. This does not change your athlete’s regular class enrollment.

2). OPEN MAKEUP CLASS
A designated monthly makeup class combining athletes from Skill Levels 1–5.

Important: Intro 1 and Intro 2 athletes are not eligible for Open Makeup Classes and must use a Skilled Makeup Class. If you cannot find an Intro class with an opening please email admin@cheerprotraining.com for assistance.

Weekly SKILL Class athletes may receive one makeup per three-month enrollment period when the absence is scheduled through the Parent Portal.

• Absences must be scheduled at least 24 hours before class.
• The Parent Portal will not accept late absence requests.
• Makeups must be completed during the month of the absence or the following month.
• Makeups cannot be rescheduled.
• Texts, calls, emails, social media messages, or verbal notifications do not qualify.

RESERVED Group Class absences must be scheduled through the Parent Portal at least 24 hours in advance to qualify for an Open Makeup Class.

RESERVED Group Classes are not eligible for Skilled Makeup Classes.

See dates provided below.

Scheduling an absence or cancellation through the Parent Portal is required to establish makeup eligibility. Makeup enrollment options will only become available when applicable eligibility requirements have been met.

For Parent Portal instructions, please see our Parent Portal Help Guide.

Open Makeup Classes are held from 4:00–5:00 PM.

• August 28, 2026 — Makeups for July & August 
• September 25, 2026 — Makeups for August & September 
• October 30, 2026 — Makeups for September & October 
• November 20, 2026 — Makeups for October & November 
• December 18, 2026 — Makeups for November & December 

Important: To qualify for an Open Makeup Class, you must preschedule your absence through the Parent Portal and then enroll in the Open Makeup Class through the Parent Portal.

Weekly SKILL Class athletes may receive one makeup per three-month enrollment period when the absence is scheduled through the Parent Portal.

• Absences must be scheduled at least 24 hours before class.
• The Parent Portal will not accept late absence requests.
• Makeups must be completed during the month of the absence or the following month.
• Makeups cannot be rescheduled.
• Texts, calls, emails, social media messages, or verbal notifications do not qualify.

RESERVED Group Class absences must be scheduled through the Parent Portal at least 24 hours in advance to qualify for an Open Makeup Class.

RESERVED Group Classes are not eligible for Skilled Makeup Classes.

New Enrollments:
CheerPro Services are charged at the time of enrollment. Your payment method on file will be automatically processed when you enroll.

Continuing Class Enrollments:
If your athlete is already enrolled in a class and the enrollment is rolling over into the next month, tuition will be posted to your account before the 1st and automatically processed on the 1st of the month.

Families are responsible for keeping a current and valid payment method on their Family Account at all times.

To update your payment method, log in to the CheerPro Parent Portal and update the payment information on your account. If your payment method is expired, invalid, or declined, declined payment fees may apply. CheerPro is not responsible for fees charged by your bank or card provider. Please keep your payment information up to date to avoid declined payments and additional fees.

CheerPro generally provides account credit instead of refunds.

Refunds are only considered in extenuating circumstances and at the sole discretion of the Owner. If a refund is approved, a 15% service fee will be deducted from the approved refund amount. Example: A $100 approved refund would result in an $85 refund.

All refund requests must be submitted by email to admin@cheerprotraining.com.